Xwin's Terms & Conditions — Play with Transparency

Welcome to the Xwin platform. These Terms and Conditions ("Terms") form a legally binding agreement between Xwin and all its users ("you" or "player"). By using the Xwin platform, you confirm that you have read, understood, and agreed to these Terms in full.

These Terms may be updated at any time. Continued use of the platform after any changes indicates your acceptance of the new Terms. We encourage you to check this page regularly.

Xwin's Terms and Conditions are made accessible to Bangladesh players. However, in the event of any legal dispute, the English version shall be considered the definitive text.

The following conditions must be met in order to open an account and play on Xwin:

• You must be 18 years of age or older. Xwin strictly prohibits gaming by minors.
• Each person may register only one account. If multiple accounts are detected, all associated accounts will be closed.
• All information provided at registration must be accurate and truthful. Incorrect details may cause your account verification to fail.
• All transactions must be made through a bank account or mobile money wallet registered in your own name — not through a third party.
• Withdrawals cannot be processed until KYC (Know Your Customer) verification is complete.

After registration, Xwin may request identity verification documents such as your NID, passport, or other official ID at any time. Failure to provide these promptly may result in temporary account suspension.

Xwin supports the most popular payment methods in Bangladesh. Key payment details are outlined in the table below:

• KYC verification must be completed before a withdrawal can be processed.
• Xwin reserves the right to carry out additional verification on any suspicious transactions.
• Withdrawals can only be made using the same method that was used for the deposit.
• There are no hidden charges on transactions, though the payment provider's own fees may apply.

Xwin regularly offers a variety of bonuses and promotions. Each bonus comes with specific terms and conditions that must be followed.

• Welcome Bonus: A 100% bonus is available on your first deposit. A minimum 20x wagering requirement applies before the bonus amount can be withdrawn.
• Reload Bonus: Deposits made on selected days may earn extra bonuses. Terms vary for each offer.
• Free Spins: Free Spins winnings on eligible slot games are subject to a 15x wagering requirement.
• Cashback: The weekly cashback requires no wagering, though a maximum limit applies.

Multiple bonuses cannot be claimed simultaneously unless the offer explicitly states otherwise. Evidence of bonus abuse may result in cancellation of the account and bonuses.

All games on the Xwin platform operate using internationally certified RNG (Random Number Generator) technology, ensuring that every outcome is completely random and not predetermined.

• Xwin is not liable for internet disconnections during gameplay. The game will resume automatically.
• Xwin reserves the right to void any round where a software error has produced an incorrect result.
• In Live Casino games, the dealer's decision is final; however, technical errors will be reviewed.
• Identity verification is mandatory when claiming a progressive jackpot win.
• Winnings from demo versions of games cannot be converted to real money.

The following activities are strictly prohibited on Xwin. Any such conduct will result in immediate account closure and legal action where necessary:

• Creating multiple accounts or using another person's account.
• Abusing the bonus system — for example, using bonuses solely for the purpose of withdrawal.
• Attempting to launder money or process illegal funds through Xwin.
• Hacking, use of bots, automated software, or any other form of technical manipulation.
• Harassing other players or using abusive language.
• Operating fraudulent activities using the Xwin name.

Xwin takes the protection of your personal information seriously. The details you provide during registration are used solely for the following purposes:

• Identity verification and account management.
• Payment processing and transaction verification.
• Communication regarding relevant offers and services.
• Fulfilling legal obligations and preventing fraud.

Xwin never sells your information to third parties. For more details, please see our Privacy Policy Read.

Xwin believes gaming is a form of entertainment, not a source of income. We want every player to stay healthy and happy. To support this, Xwin offers the following:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Session Timer: Set a time limit for how long you play.
• Self-Exclusion: Temporarily suspend your account for anywhere between 7 days and 5 years.
• Reality Check: You will receive periodic reminders showing how long you have been playing.

If you feel that gaming is affecting your daily life, please reach out to our support team. For more information, see Responsible Gaming Page.

Xwin may suspend or permanently close an account under the following circumstances:

• If evidence of a terms violation is found.
• Failure to complete KYC verification or submission of false information.
• If your account has been inactive for an extended period (12 months or more).
• At the player's own request.

Before closing an account, the player will be notified and given the opportunity to withdraw their balance — unless the closure is due to a breach of terms. A monthly maintenance fee of up to BDT 100 may be charged on inactive accounts.

Xwin strives to maintain the highest standards, but accepts no liability for the following:

• When a game is interrupted due to loss of internet connection or network issues.
• When a transaction is delayed due to a third-party payment provider.
• Losses caused by issues with the user's own device or software.
• When a game is temporarily unavailable due to an unexpected technical error.
• If a player's login credentials are compromised due to their own negligence.

Under no circumstances will Xwin be liable for any direct or indirect damages beyond gaming losses. The platform's maximum liability is limited to the value of the transaction in question.

Xwin reserves the right to change, amend, or update these Terms and Conditions at any time. The following process applies when changes are made:

• You will be notified at your registered email address at least 7 days before any major changes take effect.
• Minor changes (such as spelling corrections or clarifications) may be made without prior notice.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• You may request account closure if you do not agree to the updated terms.

The date of the latest update is always shown on this page. Visiting this page regularly will keep you up to date with the current Terms.

If you have any questions or complaints about these Terms and Conditions, our support team is always ready to help. How to submit a complaint:

• Live Chat: Reach us 24/7 via live chat — the fastest way to get help.
• Email: [email protected] — responses are typically sent within 24 hours.
• Dispute Resolution: An initial response will be provided within 5 business days of receiving a complaint.
• Escalation: If a satisfactory resolution is not reached, the matter will be escalated to a senior manager.

We are committed to making your experience on Xwin enjoyable. Don't hesitate to reach out to us whenever you need help.